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The player had expressed frustration, as he did not have access to a number from the listed countries. The casino then provided a customized solution, and after some delay, the player’s phone number had been linked to his account. The player had then been able to successfully withdraw his winnings and this complaint had been closed as resolved. The player from India had submitted a withdrawal request less than two weeks before contacting us. We had advised him to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint.
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Despite our efforts to confirm this with the player, there was no response, leading us to reject the complaint. Initially, we closed the complaint as ‘Unresolved’ because the casino failed to reply in the provided time frame. The player from Portugal has requested a withdrawal prior to submitting this complaint. The player from Italy had deposited money using a Revolut Visa card at Mostbet, but the deposit had not reflected in the casino account. Despite having the transaction proof from his bank, the player’s issue had not been addressed by the casino’s support chat. The player from Portugal had had difficulties with the Mostbet betting house regarding the crediting of a first deposit bonus and 120 free spins.
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After a number of months, the casino has approached us with request to reopen this complaint and give it a chance to be resolved. There was no response from the casino so the complaint was closed as ‘unresolved’. The player was asked to respond to this, but there was no reply so the complaint was rejected.
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The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Portugal would like to withdraw her winnings, but the withdrawals are still rejected. However, the complaint was rejected because the player did not respond to our messages and questions. The player from Nigeria is not able to withdraw his winnings due to incomplete phone number verification.
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